Refund policy

Order Queries

If there's any issue with your order such as product shortages or any other discrepancies, these must be reported to us within 14 days, starting from the day of your delivery and by stating your order number followed by your message. 

 

Refunds

You have a further 14 days to return the items, unused in the original condition along with proof of purchase. Once we’ve received the items we’ll arrange an exchange or refund within 14 days to the person who originally purchased the items. 

Refunds are not possible for opened cosmetic products I.E Soap, Bath Bombs, Solid Shampoo, Shower Foamers etc due to hygiene reasons. Refunds will not be issued where cosmetic products have minor cracks, slight colour difference or are imperfectly shaped. As these products are handmade and could have hairline cracks, colour differences. As with any handmade products, imperfections may be found.

Refunds are not possible for discounted items.

 

Damaged Items

When we send our products to you, we have made sure they are safe and securely packaged. However, damages could occur during shipment. If your order arrives damaged or in an unsatisfactory condition please contact us with photographic evidence of the item in its original wrapping and inside the delivery box that it came in, within 14 days.

If you have to return, we ask that you repackage the damaged items (after corresponding with us), and send back to us. You are liable for return postage. We will notify you when its delivered to us and process your refund or send you a replacement.

If your parcel appears to have been damaged during transit, please notify us immediately here and include photographs of the damaged item(s) within the original parcel it arrived in so we can contact Royal Mail with your evidence.

 

Order Cancellations or Amendments

You can request a cancellation of your order within 12hours of placing it and a full refund will be issued. Any requests to cancel after this period will be null and void.

You can request an amendment to your order and/or delivery address within 12hours of placing it.

Please contact here stating your order number and clear instructions on what you would like to cancel or amend.

 

General Exchanges & Returns Overview

Email us at here to notify us about the return before posting your order.

You will need to include your original invoice together with the item(s) in its original condition and packaging. Mail us your parcel via a traceable mode of postage.

No refunds will be given for return postage.

All items that are returned and exchanged, can only be made once.

We reserve the right and full discretion to refuse a refund or exchange if the items you wish to return are the same item(s) as a previous order.

Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.